Restaurant and hotel customers’ sentiment analysis: Would they come back? If they would, WHEN?

(Data collected May 24 – 30, 2020)

This report presents the summary findings of the second study that was conducted between May 24 and May 30, 2020 by a group of researchers in the School of Hospitality Business Management, Carson College of Business at Washington State University. For more information, please contact Dr. Dogan Gursoy (dgursoy@wsu.edu).

Please click here to access the COVID-19 Study 2 Report for the Restaurant and Hotel Industry

Prepared by:

Dogan Gursoy, Ph.D.

Taco Bell Distinguished Professor

Editor-in-Chief, Journal of Hospitality Marketing & Management

School of Hospitality Business Management, Carson College of Business, Washington State University, Pullman, WA 99164, USA

Email: dgursoy@wsu.edu

Christina G. Chi, Ph.D.

Professor

School of Hospitality Business Management, Carson College of Business, Washington State University, Pullman, WA 99164, USA

Oscar Hengxuan Chi

Ph.D. Candidate

School of Hospitality Business Management, Carson College of Business , Washington State University, Pullman, WA 99164, USA