Restaurant and hotel customers’ sentiment analysis: Would they come back? If they would, WHEN?

(Data collected June 15 – June 20, 2020)

This report presents the findings of a study that investigated individuals’ sentiments towards re-patronizing hotels and sit-down restaurants after stay-at-home orders are lifted, based on the data collected from 785 American consumers between June 15 and June 20, 2020.

Please click here to access the COVID-19 Study 3 Report for the Restaurant and Hotel Industry

Prepared by:

Dogan Gursoy, Ph.D.

Taco Bell Distinguished Professor

Editor-in-Chief, Journal of Hospitality Marketing & Management

School of Hospitality Business Management, Carson College of Business, Washington State University, Pullman, WA 99164, USA

Email: dgursoy@wsu.edu

Christina G. Chi, Ph.D.

Professor

School of Hospitality Business Management, Carson College of Business, Washington State University, Pullman, WA 99164, USA

Oscar Hengxuan Chi

Ph.D. Candidate

School of Hospitality Business Management, Carson College of Business , Washington State University, Pullman, WA 99164, USAEdit “COVID-19 Study 1 Report for the Restaurant and Hotel Industry”